Outsourced Live Chat

Live Chat Support

Having a dedicated outsourced live chat support manager is crucial for any organisation. They serve as the frontline ambassadors, swiftly addressing queries, providing immediate assistance, and ensuring customers feel heard and valued. This proactive approach not only resolves issues promptly but also cultivates trust and loyalty. Their adeptness in handling live interactions ensures a seamless customer experience, contributing significantly to the organisation’s reputation and customer satisfaction levels.

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Woman in black blazer sitting on chair using laptop: outsourced live chat

Key Responsibilities

Immediate Assistance

Live chat supporters offer instant help, reducing customer wait times and ensuring swift issue resolution. This responsiveness boosts customer satisfaction, fostering loyalty and a positive brand perception.

Accurate Information

They provide accurate and reliable information establishing trust. When your team delivers precise details and guidance, it enhances the customer experience, minimises confusion, and prevents potential escalations.

Problem Resolution

Resolving issues effectively is key. Our outsourced live chat supporters adeptly navigate problems, turning potentially negative experiences into positive ones. This skill not only retains customers but can also generate referrals through word-of-mouth recommendations.

Woman and man seated at a desk consulting: outsourced live chat
Personalised Service

Tailoring responses to individual needs enhances customer rapport. By offering personalised solutions and empathetic support, our live chat supporters strengthen customer relationships, elevating the overall quality of service and fostering long-term loyalty.

Supporting Your Growth

At the heart of our outsourced services lies our dedication to fostering meaningful connections. We’re devoted to forging robust partnerships that benefit your company and the outsourced employees alike. Our emphasis is on nurturing quality alliances that enhance your brand and the satisfaction of your extended team. We firmly believe in cultivating relationships that contribute to your success and ours, embodying the ethos of shared accomplishment and mutual advancement in the services we deliver.

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By Hiring This Role You Will

Other Customer Service Roles

Contemplative man in wireless headphones writing in notebook: outsourced live chat
Event Coordinator

Armed with meticulous planning and adept event management skills, they support the organisation by ensuring flawless execution, meticulously planning, and fostering positive engagements with attendees during events.

A man talking on the phone while using a laptop: event coordinator
Customer Retention Manager

Leveraging their expertise in customer retention, the manager actively bolsters the organisation by implementing strategies to foster and enrich customer relationships, ensuring sustained satisfaction and loyalty among clients.

A man in a striped button up shirt wearing black headphones: outsourced live chat
Telesales & Telemarketing

Utilising their adept communication skills, they actively support your organisation by engaging customers through phone interactions, promoting products or services, and driving sales growth through compelling communication and effective sales strategies.

A woman sitting at a table wearing black headphones: outsourced live chat
Call Centre Agent

Employing their communication skills, they actively contribute to the organisation by managing customer inquiries, efficiently resolving issues, and fostering positive relationships, ultimately ensuring customer satisfaction and building loyalty among clients.

Nairobi's skyline at sunset: outsourcing services

Why Choose Kenya

It’s cost-effective, you get a skilled workforce, and have a timezone that aligns perfectly! Find out more on why Nairobi is perfect for your outsourcing needs…

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The Optimise Process

Our seamless step-by-step process ensures maximum benefits, making your experience smooth and rewarding. Find out more…