Real Customer Results in Their Own Words
Success Stories
As Cosatto continued to grow, maintaining long term team stability and consistent customer service became increasingly important.
By embedding dedicated support through Optimise, the business strengthened both operational capacity and day to day delivery.
As Direct Fireplaces grew, customer enquiries and daily tasks increased, putting more pressure on the internal team, especially during busy periods.
With dedicated support from Optimise, the team gained reliable day to day help, making it easier to manage workload, maintain service levels, and support smooth growth.
Meet Dee
“As customer volumes increased, our small team was managing multiple contact channels and response times were beginning to stretch.
Since Optimise took ownership of live chat, the pressure on the team has eased significantly.
We’ve been able to focus on quality again while providing faster, more consistent support for our customers.”
Meet Adam
“Working with Optimise has given us reliable day-to-day support and greater stability as the business has grown.
Having dedicated resource in place has reduced pressure on the internal team, improved consistency, and made it easier to manage workload while maintaining service levels.”
Meet James
“For some roles, we were recruiting frequently and struggling to attract people who would stay with the business long term.
Working with Optimise has enabled us to recruit high quality candidates quickly through a structured screening process.
Securing long term team members has reduced training and administration and brought greater stability across the team.”
Meet Lena
“As Cosatto’s e-commerce team worked through a period of change and growth, team capacity was stretched across both the UK business and international stores.
Since Derrick joined through Optimise, he has integrated seamlessly into the team and now supports key parts of the day-to-day site operation. This has improved handovers, reduced delays, and freed up more time for strategic work, especially during busier trading periods.”
