Outsourced Call Centre

Call Centre Agent

Having outsourced call centre agents is pivotal for your organisation as they serve as the frontline ambassadors, providing immediate assistance and resolution to your customers’ concerns. Their expertise ensures a seamless customer experience, addressing queries promptly and with professionalism. They play a key role in fostering positive relationships, upholding your service standards, and gathering valuable feedback, ultimately contributing to the continuous improvement of your operations.

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Key Responsibilities

Customer Assistance & Support

Our outsourced call centre agents provide immediate help, solving issues efficiently. This keeps your customers satisfied, loyal, and more likely to recommend you to others.

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Problem Resolution

Their knack for tackling problems head-on not only resolves issues for customers but also identifies recurring problems. Fixing these issues at the root helps improve your products or services.

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Feedback Gathering

Our agents act as ears for your company, gathering valuable feedback from customers. This information helps you understand what’s working and what needs improvement, guiding your strategies for growth.

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Maintaining Service Standards

They embody your company’s values through their interactions, ensuring that your service standards remain consistently high. This builds your brand reputation and trust among customers.

Supporting Your Growth

At the heart of our outsourced services lies our dedication to fostering meaningful connections. We’re devoted to forging robust partnerships that benefit your company and the outsourced employees alike. Our emphasis is on nurturing quality alliances that enhance your brand and the satisfaction of your extended team. We firmly believe in cultivating relationships that contribute to your success and ours, embodying the ethos of shared accomplishment and mutual advancement in the services we deliver.

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By Hiring This Role You Will

Other Customer Service Roles

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Event Coordinator

Armed with meticulous planning and adept event management skills, they support the organisation by ensuring flawless execution, meticulously planning, and fostering positive engagements with attendees during events.

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Live Chat Support

They actively aid your organisation by promptly assisting customers, addressing queries, and ensuring seamless interactions, thereby bolstering customer satisfaction and fostering positive relationships with clients.

A man talking on the phone while using a laptop: outsourced call centre
Customer Retention Manager

Leveraging their expertise in customer retention, the manager actively bolsters the organisation by implementing strategies to foster and enrich customer relationships, ensuring sustained satisfaction and loyalty among clients.

A man in a striped button up shirt wearing black headphones: outsourced call centre
Telesales & Telemarketing

Utilising their adept communication skills, they actively support your organisation by engaging customers through phone interactions, promoting products or services, and driving sales growth through compelling communication and effective sales strategies.

Nairobi's skyline at sunset: outsourcing services

Why Choose Kenya

It’s cost-effective, you get a skilled workforce, and have a timezone that aligns perfectly! Find out more on why Nairobi is perfect for your outsourcing needs…

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The Optimise Process

Our seamless step-by-step process ensures maximum benefits, making your experience smooth and rewarding. Find out more…