“For some roles, we were recruiting frequently and struggling to attract people who would stay with the business long term.Working with Optimise has enabled us to recruit high quality candidates quickly through a structured screening process.Securing long term team members has reduced training and administration and brought greater stability across the team.”

“As customer volumes increased, our small team was managing multiple contact channels and response times were beginning to stretch.Since Optimise took ownership of live chat, the pressure on the team has eased significantly.We’ve been able to focus on quality again while providing faster, more consistent support for our customers.”