Real Customer Results in Their Own Words
See the people in Nairobi and the UK who recruit, support and work alongside our customers.
Success Stories
As Cosatto continued to grow, maintaining long term team stability and consistent customer service became increasingly important.
By embedding dedicated support through Optimise, the business strengthened both operational capacity and day to day delivery.
Cosatto Limited
Award winning UK nursery and baby products brand
Access to strong talent and maintaining control over how people are recruited, managed and integrated into the business became increasingly important.
By working with Optimise, the business has been able to add dedicated professionals while keeping every day management, culture and accountability within the business.
Shield Safety
UK safety, compliance and consultancy business
Rebel Rebel needed extra support across our supply chain, particularly in stock control, inventory management and freight and shipping.
We were so impressed with the team member Optimise placed with us that when we needed to grow the team again, going back to Optimise was an easy decision.
Rebel Rebel
Fast-growing UK beauty and cosmetics brand.
Trouble Maker is a brand from Rebel Rebel Future Brands Ltd
As Direct Fireplaces grew, customer enquiries and daily tasks increased, putting more pressure on the internal team, especially during busy periods.
With dedicated support from Optimise, the team gained reliable every day help, making it easier to manage workload, maintain service levels, and support smooth growth.
Direct Heating Group
The UK’s leading multi-channel retailer & supplier of stoves, fires, & fireplaces
Meet Dee
“As customer volumes increased, our small team was managing multiple contact channels and response times were beginning to stretch.
Since Optimise took ownership of live chat, the pressure on the team has eased significantly.
We’ve been able to focus on quality again while providing faster, more consistent support for our customers.”
Meet Adam
“Working with Optimise has given us reliable day-to-day support and greater stability as the business has grown.
Having dedicated resource in place has reduced pressure on the internal team, improved consistency, and made it easier to manage workload while maintaining service levels.”
Meet James
“For some roles, we were recruiting frequently and struggling to attract people who would stay with the business long term.
Working with Optimise has enabled us to recruit high quality candidates quickly through a structured screening process.
Securing long term team members has reduced training and administration and brought greater stability across the team.”
Meet Lana
“As a start-up brand growing rapidly, Rebel Rebel needed extra support across our supply chain, particularly in stock control, inventory management and freight and shipping. We were so impressed with the team member Optimise placed with us that when we needed to grow the team again, going back to Optimise was an easy decision.
Both team members are very much part of the Rebel Rebel team. They bring real care and commitment to their work, and they’ve made a big difference to how smoothly our operations run day to day. We’re very grateful for the support Optimise has given us, and we’d happily recommend them to any growing business looking to build out its team.”
Trouble Maker, a brand from Rebel Rebel Future Brands Ltd
Meet Emily
“Stanley has been a brilliant addition to our team.
He has settled into the role well, built strong working relationships and become someone we can rely on as part of the day-to-day operation.
What has stood out is the way he has integrated into the team and taken responsibility for his work.
His contribution has added useful capacity to the team and helped strengthen the support available across the function.”
Meet Lena
“As Cosatto’s e-commerce team worked through a period of change and growth, team capacity was stretched across both the UK business and international stores.
Since Derrick joined through Optimise, he has integrated seamlessly into the team and now supports key parts of the day-to-day site operation. This has improved handovers, reduced delays, and freed up more time for strategic work, especially during busier trading periods.”
Meet Andrew
“From a leadership perspective, working with Optimise has given Cosatto a more flexible and scalable operating model as the business has continued to grow.
Their approach and process has provided confidence not only through the quality of candidates and speed of integration, but also through the structure, visibility and communication around how the team is managed day to day.”
