Meet the Team

Our Team


Our mission is to work hand-in-hand to provide exceptional offshore staff and premium services for you and your business. Together tackle complex challenges, work hard, find fantastic Kenyan Talent and celebrate.

We are experts in our fields and together, we cultivate a culture committed to providing you with support and open communication. We build Optimise because we believed it could make a difference, now we’re making it happen and watching it work.

Our Founders

Robert Fernandez

Founder

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Maureen Fernandez

Founder

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Meet the Team

Operations, Purchasing & Supply Chain

Victor

Operations Manager

Alfred

Operations and Inventory Administrator

ROSALINE

Purchase Order Processor

Janise

Service Coordinator

Don

Buying Assistant

Cyprian

Operations and Inventory Administrator

Mark

Installation Booking Coordinator

Technology & Systems

Quincy

Systems Manager

Dalton

IT Support

Eddie

IT Support

Sales, Marketing & E-commerce

Eve

Marketing and BD Manager

Jeniffer

Social Media Executive

Derrick

E-commerce Executive

Lyno

Senior Sales Analyst

Morini

E-commerce Executive

Douglas

Graphic Designer & Digital Content Executive

Kennedy

E-commerce & Copywriting Executive

DANIEL

E-commerce and Copywriting Executive

Customer Experience & Service

Eulariah

Lead Customer Service Coordinator

Ann

Customer Experience Executive

Geoffrey

Customer Experience Executive

Marylyne

Customer Experience Executive

Alvin

Customer Service Representative

Annet

Customer Experience Executive

Leon

Customer Experience Executive

LUCY

Customer Experience Executive

STANLEY

Customer Service Executive

Finance & Accounts

Winnie

Accounts Assistant

Alphonse

Accounts Payable Assistant

Faith

Book keeper/Accounts Assistant

Ivy

Book Keeper

BERNARD

Accounts Payable Assistant

People, Recruitment & Workplace

Judith

Talent Sourcing & Recruitment

Victor

Nairobi Facilities Manager

Jacky

Support Staff

Doreen

Support Staff

What our customers say about working with Optimise

Real feedback from businesses using Optimise to build stable, full-time offshore teams in Kenya.

Customer results

“For some roles, we were recruiting frequently and struggling to attract people who would stay with the business long term. Working with Optimise has enabled us to recruit high quality candidates quickly through a structured screening process.Securing long term team members has reduced training and administration and brought greater stability across the team.” 
James Philips
James PhilipsManaging Director, Cosatto
“As customer volumes increased, our small team was managing multiple contact channels and response times were beginning to stretch. Since Optimise took ownership of live chat, the pressure on the team has eased significantly. We’ve been able to focus on quality again while providing faster, more consistent support for our customers.” 
Dee Anderson
Dee AndersonHead of Customer Service, Cosatto
“Working with Optimise has given us reliable day-to-day support and greater stability as the business has grown.   Having dedicated resource in place has reduced pressure on the internal team, improved consistency, and made it easier to manage workload while maintaining service levels.”
Adam Leah
Adam LeahFounder and Director, Direct Heating Group
“As Cosatto’s e-commerce team worked through a period of change and growth, team capacity was stretched across both the UK business and international stores.Since Derrick joined through Optimise, he has integrated seamlessly into the team and now supports key parts of the day-to-day site operation.This has improved handovers, reduced delays, and freed up more time for strategic work, especially during busier trading periods.”
Lena Holder
Lena HolderHead of Digital & E-Commerce, Cosatto
“From a leadership perspective, working with Optimise has given Cosatto a more flexible and scalable operating model as the business has continued to grow.Their approach and process has provided confidence not only through the quality of candidates and speed of integration, but also through the structure, visibility and communication around how the team is managed day to day.”
Andrew Kluge
Andrew KlugeExecutive Chair
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See how Optimise could help your team grow

Optimise Team

Our reliable and tight-knit team consists of support staff across Marketing, Sales, Operations, Client Services, Payroll, Finance, Recruitment, HR, Legal and Administration.

Our team are here to ensure that the staff you hire are working efficiently, happily and delivering on performance.